IMPORTANT MESSAGE REGARDING THE GLOBAL COVID-19 SITUATION:

On behalf of the entire Djewy.com team, our hearts go out to everyone affected by COVID-19. As always, our focus is on the health and safety of our employees, our customers and their beloved dogs. Djewy.com is a small family business and we ship orders normally. Rest assured that as individuals, we all practice social distancing, wash our hands frequently, sanitize our equipment frequently, and ensure that the products we ship are clean and safe.

Due to these safety measures, which are currently being implemented around the world and in all companies, there are delays in the delivery of our packages. We guarantee that you will receive your package – if your package is affected by a delay, we ask for your understanding.

• Our estimated delivery time is 7-15 business days after shipping from our warehouse.
• Most orders are shipped within 1-3 business days. But during peak periods, please allow up to 5 business days for shipping.

Thank you for trusting us! Please feel free to contact our support team at [email protected], for any help regarding your order.

 

(*) All shipping times exclude customs clearance times.

DO YOU SHIP INTERNATIONALLY ?

No, currently we only ship to the United States.

• Our estimated delivery time is 7-15 business days after shipping from our warehouse.
• Most orders are shipped within 1-3 business days. But during peak periods, please allow up to 5 business days for shipping.

TAX INCLUDED & FREE SHIPPING :

We are glad to bring our customers great value and service. We don’t charge Tax as well as we provide free shipping from our warehouses in Asia by ePacket or EMS and in the USA by USPS.

LOST/MISSING PACKAGES :

DJEWY.COM is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility for the original order that was made for you at no charge.

CUSTOMS :

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

TRACKING INFORMATION :

You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available.

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.