TERMS & CONDITIONS

Welcome to Djewy.com. By using this website, you agree to be bound by the Terms and Conditions set out below.
References in these Terms and Conditions to “we”, “us” and “Djewy” are to Djewy.com.

1. ONLINE SHOPPING

1.1 We are taking care to ensure that all prices, pictures, and descriptions of products appearing on the website are correct. We have made every effort to display as accurately as possible the appearances, colors, textures, or finishes of our products that appear on the website. What you see will depend on your monitor and computer equipment, we are therefore unable to guarantee that the product images are an accurate representation of the actual merchandise. Please refer to our Returns Policy if you are unhappy with your purchase.

1.2 We will not be liable if for any reason the Djewy.com website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of the Djewy.com website.

2. PROCESS

All orders placed during weekdays (Monday – Friday), except public holidays, will be shipped within 48 hours to 72 hours of the next business day. Once the order has shipped, you will receive a confirmation email with a tracking number.

2.1 All orders that you place on this website will be subject to acceptance in accordance with these Terms and Conditions.

2.2 Non-acceptance of your order may be due to any one or more of the following non-exhaustive reasons:

The product you ordered is out of stock;
Our inability to obtain authorization for your payment;
We have identified a pricing or product description error;
There is a system or procurement failure.

2.3 When you place an order on our website we will email your order detailing the product you have ordered and the payment method used.

3. TRACKING YOUR ORDER

3.1 Once your payment has cleared, we will process your order. You will receive a confirmation e-mail as soon as your order has shipped with the name of the courier and the tracking number link to track your package. The tracking information may take 1 – 2 days to show. Sometimes the tracking information is not updated but you will still receive your order. If there is a problem with your package delivery, please contact the courier directly.

3.2 All of our shipments include Tracking with Delivery Confirmation. If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please contact couriers to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.

3.3 It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of your order. If you decide to cancel your order or change your shipping address, please write to us at [email protected] as soon as you place your order. We will do our best to make the change, however, we cannot guarantee that we will be able to do so, as there are varying time limits in which we can do so.

4. ORDER CANCELLATION

4.1 If for any reason, you wish to cancel any order you have placed before it has been processed, you can cancel the order by contacting Djewy.com Customer Service team online at [email protected]

4.2 As it is our policy to try to process orders immediately it may not always be possible to stop an order from being dispatched.

5. PAYMENT METHODS

5.1 We only accept payment for orders in US Dollars.

5.2 We accept payment by MasterCard, Visa, Visa Debit, American Express, and PayPal.

5.3 We are taking all reasonable measures to keep the details of your purchase and payment secure, but, in the absence of negligence on our part, we will not be liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Djewy.com website. Our site uses industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address, and credit card details.

5.4 By buying one of our product, you specifically authorize us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including, but not limited to, your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorization and to authorize individual purchase transactions.

6. PRICING POLICY

Although we try to ensure all our prices displayed on our website are accurate, errors may sometimes occur. If we discover an error in the price of an item you have ordered we will contact you as soon as possible. You will have the option to reconfirm your order at the correct price or cancel it. If we are unable to contact you, we will treat your order in respect of the incorrectly priced item as canceled.

7. PRODUCT AVAILABILITY

7.1 Once an item is sold out it will be taken off the website at the earliest opportunity and may not be available again. Prices of products may change from time to time. Goods are subject to availability. As there is a delay between the time when your order is placed, and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order, we shall notify you as soon as possible and you will not be charged for the out-of-stock items.

7.2 All items are subject to availability.

8. MEMBER ACCOUNT

Registering and using the Djewy.com website may involve you setting up an account and giving a password. You are fully responsible for maintaining the confidentiality of your account and the password, and all activities that occur under your account or password. You agree to immediately notify us of any unauthorized use of your account or password and any breach of security or misuse or suspected breach of security or misuse of the service, and ensure that you exit from your account at the end of each session if you use a shared computer. Djewy.com cannot and will not be liable for any loss or damage arising from your failure to comply with this Clause 8.

9. CONTENT/ACTIVITY PROHIBITED

9.1 Please choose carefully the information you post on the Djewy.com website and that you provide to other users. You must not misuse the Djewy.com website. You will not: send or otherwise post unauthorized commercial communications to users (such as spam); upload viruses, trojans, worms, logic bombs, or other malicious code; corrupt data; annoy others users; post content that is hateful, threatening, pornographic, or that contains nudity or graphic or gratuitous violence; use the Djewy.com website to do anything unlawful, misleading, malicious or discriminatory; facilitate or encourage any violation of these Terms and Conditions.

9.2 We reserve the right, in our sole discretion, to reject, edit or refuse to post any content and to remove any content from the Djewy.com website, whether or not the content is expressly prohibited by these terms and conditions, or to restrict, suspend, or terminate your access to all or any part of the Services at any time, for any or no reason, with or without prior notice, and without liability.

9.3 Please remember these Online Rules:

Djewy.com advises you not to reveal any personal information about yourself or anyone else that would allow you to be identified including but not limited to a telephone number, home address, business address, delivery address, or email address.
Djewy.com reserves the right to close user accounts if we believe a user is using proxy Internet Protocol addresses (IPs) as a method to hide the use of multiple accounts or to disrupt any of our services in any way. If you use multiple logins to disrupt the community we may take action against you and close your accounts.
By submitting any material to us, you automatically grant Djewy.com a royalty-free, perpetual, exclusive right and license to use, modify, edit, adapt, publish, re-use, translate, distribute, perform and display such material in whole or part worldwide and/or to incorporate it in other works in any form, media, or technology now known or later developed.
You acknowledge that we are not obliged to publish any material submitted by you.
By submitting any material to us, you agree to use the Djewy.com website in accordance with these rules and website terms and conditions.
If you fail to abide by these rules you may be sent an email that informs you why your contribution has been refused or edited. This email will also include a warning that continuing to break the rules may result in action being taken against your account or accounts. Action may include any content posted by you being checked before allowed to go on the site or a temporary or permanent suspension of your ability to participate in any or all of the Djewy.com website.
Djewy.com reserves the right to edit or delete any contribution or take action against any user account, at any time, for any reason.
If you do not want to grant Djewy.com the permission set out above on these terms, please do not submit or share your information.

10.LIABILITY AND INDEMNITY

10.1 Djewy.com shall not be liable for any direct, special, incidental, indirect, or consequential damages including loss of profit or loss of opportunity that result from the use of, or the inability to use, the material on this website or the performance of the product purchased through the website or the conduct of other users of this website, even if Djewy.com has been advised of the possibility of such damages.

10.2 The Djewy.com website may also contain links to other websites, which are not operated by Djewy.com. When you activate any of these you will leave the Djewy.com website and we have no control over and will accept no responsibility or liability in respect of, the material on any website which is not under our control.

10.3 You agree to indemnify us and our agents and officers, directors and employees, immediately on demand, against all claims, liability, damages, costs, and expenses, including legal fees, arising out of any breach of these terms and conditions by you.

10.4 We may terminate your use of the website immediately if we consider that you have breached these terms and conditions.

10.5 FDA Legal Disclaimer

Statements made on our website have not been evaluated by the FDA. Djewy.com’s products are not intended to diagnose, treat, cure, or prevent any disease. Our products are no medical substitutions. If you require more information, please contact your vet before using pet supplements. We are not liable for any damage or fatal incident of Djewy.com using our products.

11.HOW WE COLLECT YOUR PERSONAL INFORMATION

We collect your information in the following ways: Online

  • When you register an account
  • When you register for our membership or discount card schemes
  • When you place an order on our website
  • When you place an order via any of our marketplace accounts
  • When you visit our website
  • When you engage or contact us on any of our social media accounts (Facebook, Instagram, Twitter, LinkedIn…)
  • When you complete our surveys
  • When you contact us via email or phone
  • When you interact with one of our ads or digital marketing channels
  • When a gift is purchased in your name by another person, we will need your name and delivery details so that we can deliver the gift.

Other

  • When you contact us via post

12. WHY WE COLLECT YOUR PERSONAL INFORMATION

We collect your information for the following reasons:

  • Your name to address you by
  • Your phone number to contact you about any issues with your order
  • Your email address to send communications to you, including confirmation of your order, information about product safety, your transaction status including notifications about products in your cart, promotions in which you have chosen to participate, details of delivery of your order, products, solutions, and services available from us, events, promotional offers, and surveys
  • Your postal address to send your order and so we can let you know about our products that we think you may like
  • Your details for the administration of our Membership and Discount Cards
  • Your past transactions so you can get a refund or replacement
  • Your details and transactions to comply with any applicable legal and/or regulatory requirements;
  • Your details when you get in touch with us via email or phone to address any matters raised
  • Your answers to our post-purchase survey to give informative recommendations online and continually make improvements to our products and service
  • Your device and browser information, the route you took to land on our website as well as website data such as page views, length of visit and clicks to help us optimize your shopping experience with us and ensure our functionality is working.
  • CCTV Images for purposes of Crime Prevention, Public and Staff Safety.

13. HOW LONG WE RETAIN YOUR INFORMATION

We will keep your personal information in accordance with our internal retention policies. We will determine the length of time we keep it for based on the minimum retention periods required by law or regulation.

We will generally hold your information for as long as you remain an active customer and for 7 years afterward. This does not apply in all cases.

We will only keep your personal information after this period if there is a legitimate reason to do so.

14. MARKETING COMMUNICATIONS

Any marketing by us and our subsidiaries will be conducted in accordance with applicable laws and include methods to allow you to express your preferences including the possibility of being removed from our email and postal marketing lists.

We may send you marketing communications by email and/or post informing you of our products and special offers:

  • If you indicate in your preferences that we can do so
  • If your previous transactions indicate that our new products may interest you
  • If you have browsed our website and previously given us your contact details
  • If you have provided your email address in-store and indicated an interest in our communications

You may choose to receive or not receive these marketing communications from Djewy.com by indicating your preferences. Opportunities to select your preferences include the following:

  • For opting out of email marketing;
  • You can click the “unsubscribe” link in any marketing email communications we send you;
  • If you hold an online account with us, you can sign into the account on our website and choose whether to subscribe or unsubscribe to email marketing communications about our products and services;
  • For opting out of postal marketing lists (covering catalogs, newsletters, and other promotional material, etc), you can submit a request to be removed to [email protected].
  • For opting out of receiving communications prompted by online behavior please see our Cookie Policy here.

Please note that it can take up to 24 hours to be removed from our list therefore you may be selected for one final email before removal. Our catalog has a longer production time, so you may receive one more mailing before removal up to one month after opting out.

If you opt-out of receiving marketing communications, we may still communicate with you in connection with purchases you make.

We retain your details on our marketing lists until you “opt-out” at which point we add you to the suppression list. We keep that suppression list to comply with our legal obligations to ensure we don’t accidentally send you any more marketing.

15. WHOM WE SHARE YOUR PERSONAL INFORMATION WITH

We will never sell any of your personal data to a third party. However, we do need to share your data with certain establishments that we work with to provide the service and shopping experience that you are used to, such as:

  • Companies that make sure your order is completed and arrives at your door, such as payment service providers, our warehouses, order fulfillment, order packers, franking machine providers, and courier delivery companies.
  • Marketing agencies and affiliate program providers.
  • Suppliers are printers, email service providers, customer service support providers, personalization, data cleansing providers, and media partners.
  • Police and other law enforcement agencies.
  • Tax authorities, sales tax information providers, and tax compliance advisers
  • Marketplaces where you can place an order.

Examples of these establishments are:

  • Torque, Clipper, Dot Digital, Mimecast, 8X8, Zendesk
  • Hermes, TNT, FedEx, Royal Mail, DHL, Collect+
  • Sorted, WN Direct, Newgistics, Aramex, Rebound, Spring, ASDA
  • TaxJar, KPMG, Avalara.
  • Google, Bing.
  • Facebook, Twitter, Instagram Sitespect, Fresh Address, Marin.
  • Amazon, eBay, C-Discount, TradeMe

Additionally, we may disclose your personal information:

If we sell or buy any business or assets or are acquired by a third party, personal data held by us about our customers will be one of the transferred assets.

International Transfers: We may transfer your personal information to our subsidiaries or third-party suppliers, delegates, or agents who may be situated outside of the United Kingdom if required for the purposes described in this Privacy Statement such as administering Membership Cards/Discount Cards.

This may involve the transfer of your personal information to countries outside your home country or region, including outside the European Economic Area if that is your region, which may have a different level of data protection from your home country.

We will only transfer your personal information outside the EEA where either:

  • the transfer is to a country which the EU Commission has decided ensures an adequate level of protection for your personal information, or
  • we have put in place our own measures to ensure adequate security as required by data protection law. These measures include ensuring that your personal information is kept safe by carrying out strict security checks on our overseas partners and suppliers, backed by strong contractual undertakings approved by the relevant regulators, such as the EU Model Clauses, or
  • the transfer meets one of the requirements under Article 49 of the UK GDPR.

Privacy of Children and Special Categories of Personal Data: We do not knowingly collect personal data from anyone under the age of 16. We do not knowingly obtain any Special categories of personal data about our customers, such as information about health or medical conditions, race, or religious beliefs. We regularly cleanse our data and would remove anyone flagged as deceased from receiving any marketing communications from us.

If we are made aware that we have received information from anyone under the age of 16 or entailing special categories of personal data in violation of this policy statement, we will immediately ensure that they do not receive marketing communications from us and will take steps to remove them from our database.

16. LEGAL BASIS OF PROCESSING

Our legal basis for collecting and using your personal information as described in this privacy statement will depend on the personal information concerned and the specific context in which we collect it.

In general, we collect and process your personal information on one or more of the following bases:

Your Consent: For example, where we have obtained your consent to process your personal data for certain activities. You are free to withdraw your consent at any time by contacting [email protected]. If you withdraw your consent, it will not affect the lawfulness of any processing based on your consent before you withdrew it. Where applicable, we may ask for your consent to the processing at the point where you provide your Personal Information.

To comply with a Contractual Obligation: For example, using your shipment details to make delivery where you have bought a product from us. We will advise you upon collection whether the provision of your personal information is mandatory and of the possible consequences if you do not provide us with your information.

To comply with our Legal Obligations: where other laws require the processing of your personal information (for example, Taxation laws).

Legitimate Interests: which include the provision of this website and/or relevant products and services, and/or the carrying out of marketing and profiling activities, provided always that our legitimate interests are not outweighed by your rights and freedoms.

17. YOUR DATA PROTECTION RIGHTS

Where the processing of your personal information is subject to data protection laws, you have the following data subject rights. Please note that these rights are not absolute and in certain cases are subject to conditions as specified in applicable law:

  • Access: you have the right to request information about how we process your personal information and to obtain a copy of that personal information.
  • Rectification: you have the right to request the rectification of inaccurate personal information about you and for any incomplete Personal Information about you to be completed.
  • Objection: you have the right to object to the processing of your personal information, which is based on our legitimate interests (as described above).
  • Erasure: you have the right to request the erasure of your personal information (subject to certain conditions).
  • Automated decision-making: you have the right not to have a decision made about you that is based solely on automated processing if that decision produces legal or similarly significant effects concerning you.
  • Restriction: you have the right to ask us to restrict our processing of your personal information so that we no longer process that information until the restriction is lifted.
  • Portability: you have the right to receive your personal information, which you have provided to us, in a structured, commonly used, and machine-readable format and to have that information transmitted to another organization in certain circumstances.

18. CONTACT

Under the General Data Protection Regulation (GDPR), as enshrined in the Data Protection Act 2018, which applies in the United Kingdom. Users of the Djewy.com website are informed of the identity of the various parties involved in its creation and monitoring :

Younited Digit LTD

Company number 12779707
71-75 Shelton Street, WC2H 9JQ
London, United Kingdom.
+447537183346
[email protected]

  • The Djewy.com website is hosted by:

Hostinger.com
whose registered office is located at HOSTINGER INTERNATIONAL LTD, 61 Lordou Vironos Street, 6023 Larnaca, Cyprus.

  • Design and production:

This online store was created using the WordPress CMS and Woocommerce, by Younited Digit LTD.

If you want to know more about the data that we may hold for you or want to know more information on how Djewy.com collects, stores and processes your personal information then please contact us at [email protected].

If you have any concerns about the way we process your personal data or are not happy with the way we’ve handled a request by you about your rights, you also have the right to make a complaint to the UK’s data protection authority, the Information Commissioner’s Office (ICO) at www.ico.org.uk

If you are outside the United Kingdom and are not satisfied with how we have resolved your matter, pls contact the data protection authority of your country.

 

19. CHANGES TO THIS POLICY

The use of the Djewy.com website implies full acceptance of the general terms of use described below. These terms of use may be modified or supplemented at any time. Users of the Djewy.com Web site are therefore advised to consult them regularly.

The Djewy.com website is updated regularly. In the same way, the legal notices can be modified at any time: they are nevertheless binding on the user who is invited to refer to them as often as possible to take note of them.